In our premises we make sure we:
- Keep it well ventilated
- Dress appropriately and receive you with politeness
- Use PPEs and other viral and bacterial protection gear
- Sanitise and wipe work surfaces after each use
- Ensure our working space is clean and free from bacteria and viruses
We adhere to stringent government safety protocols such as:
- Minimum number of people allowed in the shops at every particular time
- Adhere to social distancing
Every time you come to us, we will:
- Treat you with courtesy and respect
- Serve you in a healthy and safe environment
- We will listen patiently and deal with you in a health, prompt and efficient manner
- Treat you fairly, without unlawful discrimination in line with our policies and procedures
- Provide with any further requirement you may need; language, mobility, accessibility
- Always respect your right to privacy and confidentiality
When you contact us by phone, we will:
- Answer your call as quickly as possible
- Ensure you are spoken to or are able to leave a message for the right person to deal with your enquiry
- Return all message by no later than the end of the day
We will make all necessary information available, including:
- Prices of goods
- Service charges
- Publication of offers and discounts through leaflets and/or social media and website
- On request, you may see personal information that we hold about you
If we have made a mistake or you are unhappy with our performance, we will:
- Tell you about our complaint procedure and how to use it
- Acknowledge the receipt of your complaint within 5 working days
- View your complaint as an opportunity to learn from our mistakes and provide a better service in the future
- We will listen to you and engage you in all aspects of the services
- Will appreciate you in the vain to let us know what we did that impressed you so we may be more in that aspect
We ask you to:
- Be polite and considerate to our staff and other service users that you may come across in our premises
- Report concerns to us as quickly as possible
- Tell us how you think we could improve the services we provide
- Protect us by protecting yourself to foster a pandemic environment all of us
- Enjoy your experience with us and let others know how grateful we are for choosing us, you are amazing.
Thank you. The XTRIM team.
